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Mental Health

What to Say When Someone Is Struggling

by Dr Hannah Vance ·

counselling therapist

When someone you care about is going through a hard time, the helplessness can be overwhelming. You want to help, but you cannot fix it, so you say nothing, or you offer “let me know if you need anything,” which both of you know rarely leads anywhere.

The right words will not cure anything. What they can do is quieter and just as important: they tell a person they are not carrying this alone.

Be specific, not generic

The most effective encouragement is specific. “Thinking of you” is kind, but it fades quickly. Compare it with: “Thinking of you. I remembered how you got through that winter two years ago, and I am not surprised you are still standing.”

The second version gives someone evidence of their own strength at the moment they have forgotten it. Specificity is what turns a platitude into something a person keeps.

Name the feeling honestly

Rushing past someone’s pain rarely helps. “This sounds exhausting” validates far more than “stay positive” ever will. People in a difficult season are usually not short of positivity. They are short of being believed.

A simple sentence such as “I can see how heavy this is” costs nothing and does a great deal.

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Say thank you out loud

Gratitude matters just as much, particularly the small, concrete kind. Thank a friend for the soup, a colleague for covering a shift, or a partner for sitting beside you without trying to fix anything.

Specific gratitude does two things at once. It steadies the person expressing it, and it tells the other person they mattered. On hard days, both effects are worth having.

A daily practice if you are the one struggling

If you are going through a difficult period yourself, try writing one encouraging sentence a day, addressed to no one but yourself. It is not a journal and it is not a goal. Just one sentence, such as “I got through today” or “I asked for help and it was okay.”

Over weeks, those sentences become a record. On the days when your mind insists nothing is improving, the record offers evidence to the contrary.

Words are not a substitute for professional support

None of this replaces professional help, and it should never be offered in place of it. If someone you know is in persistent distress, encourage them to speak to a GP or a qualified mental health professional. In the UK, Samaritans is available around the clock on 116 123.

What to say instead of “let me know if you need anything”

Words are the smallest tool we have for looking after one another, and they are always within reach. The next time someone you love is struggling, try this: “I am here. I see how hard this is. And I am not going anywhere.”

Then stay long enough for them to believe it.

FAQs

  • What should you say to someone going through a hard time? Be specific and honest. Acknowledge what they are facing, recall a strength you have seen in them, and let them know you are staying.
  • What should you avoid saying to someone who is struggling? Avoid empty phrases such as “stay positive” or “let me know if you need anything.” They can feel dismissive because they place the burden on the person who is already struggling.
  • Does gratitude help during difficult times? Yes. Expressing specific, genuine thanks can steady the person saying it and reassure the person receiving it that they matter.

Dr Hannah Vance is a licensed clinical psychologist and assistant professor of communication based in Chicago, Illinois. Her work focuses on interpersonal dynamics, supportive dialogue, and the role of daily language in building personal resilience.