Home Health & Wellness Is Your Healthcare Organisation as Safe and High-Quality as You Think?

Is Your Healthcare Organisation as Safe and High-Quality as You Think?

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When it comes to staff welfare and patient care, a healthcare organisation should aim to maximise the things that go right and prevent, mitigate and minimise the things that don’t go as well.

Creating a safe, high-quality healthcare organisation and service should always be your business’ priority. This will reflect your high compassion and vigilance for your staff and patients.

Promoting safety and investing in reducing patient harm in your organisation is a moral imperative and can lead to better patient outcomes. For example, patient engagement in their care has been shown to reduce the burden of harm by up to 15%. It also makes financial sense because money is not unnecessarily spent on managing harm.

But what else can you do to ensure your healthcare organisation is as safe and high-quality as possible?

Care for your staff’s well-being

Do you want your patients to receive the best care available? The first step to driving safe, high-quality treatment is to look after your staff’s physical and mental health.

Colin Kirkpatrick from MPS Partnerships, an expert in medical malpractice insurance policies, said: “The healthcare industry is a demanding sector, which – in the long run – can take its toll on the well-being of those involved.

“So, as the owner of a healthcare business or clinic, it’s important that you promote a work culture and an environment where all staff members keep an eye out for each other.

“Once clinicians are supported, they can concentrate on assisting and offering excellent care to patients.

“Creating a supportive environment that encourages communication will allow staff to confidently share their concerns and seek guidance when challenging situations arise. In turn, with the right kind of help, your professionals can restore their emotional well-being and focus better on the needs of their patients.”

Furthermore, it is crucial to establish policies that support and promote a healthy work-life balance. Providing your staff with flexible scheduling, offering them rest periods throughout the working day, and encouraging self-care can work wonders on their overall well-being.

Remember that medical professionals who are given the chance to nurture their mental health will likely be better equipped to help their patients.

Interventions need not be anything high-tech. For example, “walking meetings” not only get the business done, providing there is no breach of patient data – but provide an opportunity to spend time outdoors, which can positively affect the brain, boost mood, and improve concentration.

Provide training and education for both staff and patients

The continuous professional development of staff is important to promoting and maintaining patient safety.
When it comes to your staff, they must be allowed the time to keep up to date on the latest practices, emergency procedures, and workplace policies.

Patient education is also key to promoting good clinical outcomes. As a healthcare organisation, promoting adequate consultation time so staff can explain things to patients properly and providing educational material like websites and leaflets can empower patients to look after themselves.

Set up monitoring systems to assess safety measures

Every organisation should establish a system for recognising, reporting, investigating, and learning from safety incidents. Patient Safety Incident Response Frameworks are established in the NHS to learn and improve patient safety, which can translate into high-quality healthcare.

Equally important is the concept of compassionate leadership. Part of this is getting feedback from your staff and patients. This engagement demonstrates the importance leaders place on their views and holds leadership to account to consider and take steps to action on issues raised with them where patient safety may be being negatively impacted.

In summary, patient safety and high-quality healthcare is a priority for all healthcare organisations. A multi-faceted approach is needed to deliver on this agenda.

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