Home Mental Health & Well-Being Understanding Patients’ Needs and Proper Authorisation for Mental Health Services

Understanding Patients’ Needs and Proper Authorisation for Mental Health Services

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The inconsistent rules for prior authorisation in healthcare are causing significant financial and operational problems, and primary healthcare associations such as the American Medical Association (AMA), America’s Health Insurance Plans (AHIP), Blue Cross Blue Shield Association, and American Hospital Association are highly concerned.

This is especially problematic in mental health, where a one-size-fits-all approach can be counterproductive and harmful. The conflicting rules have caused confusion, delays, and wasted resources.

Therefore, we must ensure that patients, families, and healthcare providers work together to understand each patient’s needs and obtain proper authorisation for mental health services. Our mental health system must be compassionate, patient-centred, and provide high-quality care.

Consistency in mental health

Diagnoses of mental illness need to be sensitive and timely. Because mental health diagnoses are complex, a one-size-fits-all approach is ineffective and potentially harmful – the need for specialised care and the realities of insurance in opposition to prior authorisation requirements.

Conflicting rules and their effects

Conflicting rules in the prior authorisation process are more than just a bureaucratic problem but also a human one. Multiple electronic standards and workflows can delay care in mental health, where timely intervention is critical. Besides the financial costs, patient well-being and quality of life need consideration.

In mental health care, conflicting prior authorisation rules pose a substantial obstacle, posing administrative challenges and profoundly affecting the human aspect. Healthcare providers must navigate a labyrinth of conflicting rules and multiple electronic standards, which can lead to delays and inefficiencies.

A delay in treatment can significantly impact the success of mental health treatment and recovery. Delays in receiving appropriate care can exacerbate symptoms, cause a decline in the patient’s condition, and even cause life-threatening consequences.

There can be confusion and delays caused by multiple electronic standards, different workflows, and conflicting guidelines from different insurers or regulatory bodies.

The complexity of conflicting rules can increase administrative costs for healthcare providers. Navigating the varying requirements and standards may require additional staff and resources.

As a result, patients’ healthcare costs may increase, or services may become less accessible due to these financial burdens. 

Quality of care compromised

Healthcare providers spend excessive time on paperwork and administrative tasks, resulting in rushed or less attentive care.

Conflicting rules also violate principles of patient autonomy, beneficence, and justice. Feeling disempowered and unable to advocate for their needs, patients may become entangled in bureaucratic processes they don’t understand. The ethical obligation of providers to provide the best care for their patients conflicts with delays and potential inequalities in access to care.

Patient’s emotional impact

Navigating a complex prior authorisation process can exacerbate mental health conditions due to stress and frustration. As a result of the lack of explicit, streamlined processes, patients can feel neglected or lost within the system, adversely affecting their trust in healthcare providers.

In mental health care, prior authorisation rules are more than a bureaucratic issue. Considering the multifaceted impact on the care’s financial and human aspects, a compassionate and standardised approach is imperative.

A practical, ethical, compassionate mental health care system needs clear, unified guidelines and workflows prioritising patient well-being and quality care.


Collaborative approaches are crucial in today’s landscape, where efficiency, quality of care, and patient satisfaction are paramount. Specifically in the mental health field, involving patients and their families in decision-making is a game-changer.

By collectively identifying and addressing the barriers associated with prior authorisation, we can ensure that individuals receive nothing short of the best possible care.

The convergence of various stakeholders in expressing concerns reflects a united front in combating conflicting regulations. By working together, providers can find common ground and develop tailored solutions that address their unique needs. Cultivating a collaborative spirit is critical when navigating the intricacies of regulations and upholding ethical responsibilities towards patients.

Providers can streamline the prior authorisation process and improve patient care by involving patients and their families, using electronic tools, and working collaboratively.

Ideas for improvement

  • Healthcare regulations must create clear and concise directives that foster teamwork, respect human dignity, and support recovery. These actions are in line with the industry’s ethical obligations.
  • Develop standards that reflect each stakeholder’s needs; regulating bodies must work closely with them.
  • Accessible and agreed-upon guidelines to understand how to cooperate between providers and insurers.
  • A focus on quality of care. Regulations must protect human dignity and support recovery.

I understand that numerous obstacles and difficulties make it difficult for people to get the help they need. However, being informed and passionate about our mission to reform this system can pave a path to a brighter future where no one is left behind.

Let’s break down the barriers to achieving mental health and promote understanding, collaboration, and compassion. Let’s defy the status quo and create an environment prioritising mental wellness.

Max E. Guttman, LCSW  is a psychotherapist and owner of Recovery Now, a mental health private practice in New York City.


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