Home General The Problems with Bookies and Casinos That You Usually Don’t Take into Account

The Problems with Bookies and Casinos That You Usually Don’t Take into Account

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Everyone thinks that using an online gambling website like a bookmaker or a casino is super simple because people just need to decide what they want to use. This may be true up to a point, but there are definitely some things punters need to consider. That’s one of the reasons why so many check Silentbet before choosing a casino or bookmaker and often find professional analysis of the top-tier brands. Thanks to this info, they can learn more about the safety features, payment options, contact alternatives, and more.

Online betting websites nowadays are way more advanced than before. They offer more options, better features, and loads of other things that were not accessible to old-school punters. Nevertheless, there are a couple of problems that users have to take into consideration before deciding whether to use a given online bookie or casino. Fortunately, we will point them out in this article, so you are aware of them before you start betting.

Some sites will offer different products in each jurisdiction

If you’ve ever wondered why some online gambling operators are way more popular than others, it is because of what they provide. There are companies that will give you access to every popular betting category, feature, and promo in the business. Some of them go a step further and also include the world’s most sought-after security features.

Sadly, due to legal reasons, many operators can’t offer the same things to users in every country. As a result, they often have to provide different options to gamblers in some parts of the world. Needless to say, not every punter knows this, which explains why some of them are often disappointed.

If the brand you’ve chosen falls into this category, you can’t really do much to access its original offers unless you go to another country. That said, many people use VPNs to ‘trick’ the site into thinking that they reside in other jurisdictions, but this never has a good effect because the bookie/casino might close their account.

Not every gambling operator offers 24/7 customer support

Even though some people reading this have previous experience and do not need to rely on a given site’s customer support team for help, others are not like this. In fact, due to the rapid growth of the iGaming business, most people using casinos and bookmakers do not have any previous experience. Hence, they do not know what to do in some situations.

To help them, bookmakers and casinos often have experienced customer support teams. They offer help using the most popular contact options, such as email, live chat, on-site message form, etc. The bad news is that not every iGaming site offers a 24/7 customer support service, so you may have to wait a lot before you find an answer to your questions.

Fortunately, it seems like betting platforms are becoming more aware that some users need help all the time. Hence, they often have a ‘hotline’ that allows gamblers to call them and ask for help at any time of the day. This is very helpful for those who have deposit or withdrawal issues.

If you want to be sure you’re using a site where you can always rely on the customer support department for help, check the available options before you start playing. Visit the contact section and test every alternative.

There are cases where you won’t be able to download any mobile apps

Mobile betting is one of the most important things in the online gambling industry because millions of people use handheld devices to punt on sports and play casino games. Unsurprisingly, the top-tier websites focus a lot on improving their mobile gambling services so that they can become the leaders in the business. Most places achieve that by offering special mobile applications for iOS and Android.

Sadly, it seems like creating gambling apps for the biggest mobile OS in the world is not as easy as it looks. Even some of the best and most famous names in the business have problems creating applications, which is why their clients have no other option but to use a mobile website. It is true that this thing is not as exciting as a real app, but in most cases, it offers the same things.

Those who have to use a mobile website to bet online can actually take advantage of a special option that allows users to create a home screen shortcut. This will enable them to have one-click access to the given operator.

If you are lucky to find a place that offers stand-alone apps, you must learn more about the download and install process, especially on Android. People who use Google’s OS often don’t have the chance to get the app from Google Play, so they need to install special apk files.

There are different limitations

The last thing we have to include here affects online casino and sports betting website users. Although some companies are significantly better than others, there are cases where users have to adhere to different limitations when using a given platform.

The limits come in different forms and are usually related to deposits, withdrawals, and bets. For example, most websites have a minimum deposit requirement as well as a minimum withdrawal condition. They also impose different limits on bets’ size, especially for users with active promotions. In fact, most bookies and casinos only allow people to wager up to 5 euros per bet when they have an active reward.

Some sites allow their users to lift or increase the limits by completing the verification process. However, you will always be restricted in a way because bookies and online casino providers need to adhere to different rules.


Zuella Montemayor did her degree in psychology at the University of Toronto. She is interested in mental health, wellness, and lifestyle.

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