Ellen Diamond

Top Skills of the Ideal Healthcare Administrator

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Ellen Diamond, (2021, April 20). Top Skills of the Ideal Healthcare Administrator. Psychreg on Organisational Psychology. https://www.psychreg.org/ideal-healthcare-administrator/
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When looking for a job, we surf through different job opportunities stating the skills and expertise they are looking for in a candidate. Will you be applying for a job that doesn’t align with your academic qualifications or strengths? Applying for a job that doesn’t involve your skills may not get you anywhere. A primary care physician cannot get into surgery without fulfilling the prerequisites. Similarly, an ophthalmologist cannot be a substitute for a cardiologist. Healthcare is a diverse field housing both medical and non-medical degrees and requires specialized skills for every domain that it offers. 

Hospitals and other healthcare facilities are always booming with patients. There is barely a day where we don’t see the carts rattling from one place to another. Looking after hundreds of patients visiting regularly or the ones needing constant medical attention entails tremendous efforts. Looking after patients, ensuring patient care quality, and staff performance are impossible without an administrator or a manager. Managing and streamlining the operations and day-to-day tasks in a hospital is a daunting and demanding job. 

The health services management field is rapidly growing, with baby boomers retiring and snowballing the healthcare facilities. You do not have to be a physician or possess a medical degree to advance in the healthcare field. Other than doctors and nurses, the healthcare service managers and administrators play a substantial role in maintaining the quality of services in general. A bachelors or a masters in health administration online can get you a well-suited healthcare industry position.

Here is a list of a few must-have skills if you wish to be a hospital administrator.

Communication 

No matter what industry you are in, you cannot survive without effective communication skills. Although they fall under soft skills, it is one of the essential skills required in every industry. A health administrator has to overlook various operations and interact with different people. Health administrators spend most of their days at work interacting with employees, patients, and stakeholders. They also have to explain policies and other rules and regulations to new staff members or trainees. The communication can be through emails, on-call, or in-person, but the administrator must know how to convey clearly to others. 

Critical thinking and problem-solving aptitude

Working as a healthcare administrator means handling and walking through different issues that can delay an operational outcome. Healthcare administrators must have the ability to understand and analyze problems that arise and look for their solutions. Keeping their facilities aligned with the latest healthcare trends regulations can lead to some roadblocks. Dealing with staffing the healthcare and facilitating the patients may not always go smoothly. 

Successful healthcare administrators have a knack for problem-solving. Critical thinking can reshape managerial activities and streamline other administrative tasks. 

Having industry knowledge

The healthcare industry is home to diversity. A doctor or a nurse cannot function or execute their tasks without the lab technicians for diagnosis and treatment. The healthcare industry has grown pretty competitive, and having the appropriate industry knowledge can help you excel in your career. Before you enter the healthcare industry, it is vital to research the kind of responsibility you will shoulder. Industry knowledge can help you acquire the skills that you need and improve the ones you already have.

Understanding legal aspects

Working as a healthcare administrator means ensuring that every operation in the hospital system does not violate any law. Many healthcare administrators’ job roles include the implementation and execution of organizational policies. Understanding these policies and their impact on the system plays a substantial role in streamline various aspects of an organization. An administrator must understand how these regulations and procedures can be beneficial in the long run; keeping track of changes occurring in the policies and aiming for their implication in the organization. Understanding the legal aspects of the procedures will help prevent any violation that can lead to a lawsuit against any employee or the organisation. 

Planning and mentoring 

Managing or monitoring a healthcare system requires detailed planning and strategies to stay ahead of the curve. The healthcare system provides care and assistance, but it also means business. An administrator with effective planning skills can help the hospital management set achievable goals and enhance service quality. An administrator plays a vital role in guiding the newcomers to settle in their new workplace and feel comfortable. Guiding them through policies and other rules and regulations can help the new inductees understand the system and its function without ambiguity. 

Takeaway

Every career pathway requires specific skills and qualifications while offering a position to a candidate. People with a knack for managing and looking after various tasks are best for administrative jobs. However, the administration milestones may differ in every organisation. The healthcare industry is diverse, and it entails different managerial skills. You will find a difference even in interdisciplinary administration. Industry knowledge and potential administrative skills can help in smooth transitions within hospitals or outside hospital settings. The demand for healthcare administrators has increased over the past few years as healthcare is constantly expanding to cater to patients seeking medical assistance.


Ellen Diamond did her degree in psychology at the University of Edinburgh. She is interested in mental health, wellness, and lifestyle.


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