Home Health & Wellness Eleos Adds Trilogy COO to Customer Advisory Board, Launches Partnership

Eleos Adds Trilogy COO to Customer Advisory Board, Launches Partnership

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Eleos Health, the leader in CareOps Automation for behavioural health, announced that it had entered a partnership with Trilogy.

As part of the partnership, Trilogy is collaborating with Eleos Health to develop outreach, which supports field-based case managers and community outreach providers with their work in the community. Trilogy chief operating officer Amanda Rankin will join the Eleos customer advisory board.

Mental health care is in high demand, and Illinois is no different. One in 20 suffers from a severe mental illness (SMI), and 403,000 throughout the state reported having an SMI in 2021. 38.5% of residents experience symptoms of anxiety and depression, and 28% cannot get counselling or therapy.

Those who do wait an average of six weeks for treatment. Community clinics desperately need powerful tools to help their staff manage heavy caseloads and meet administrative requirements while in the field. This inspired Eleos Health and Trilogy to team up and build Eleos Outreach, a new product offering launched in April of 2023

The early results include an 80% reduction in documentation time and a 64% improvement in the timeliness of documentation. “I’ve loved it. I don’t have to start from a blank screen in my EHR. It feels less overwhelming. It’s allowed me to get caught up,” said one Trilogy case manager. 

“In partnering with Trilogy, we’ve moved rapidly to address long-standing documentation challenges for field-based providers,” said Alon Joffe, co-founder and CEO of Eleos. “And by welcoming Amanda onto our customer advisory board, we not only strengthen our relationship with Trilogy but gain Amanda’s detailed insights about what’s needed next in community behavioural health care.” 

Amanda brings 20 years of mental health and social work experience to the Eleos Board. Having spent the last four years at Trilogy, her behavioural health operations knowledge provides a unique perspective on the everyday needs of community clinics.  

Founded over 50 years ago, Trilogy is a 501(c)(3) non-profit behavioural health organisation focused on working with people with SMI and other mental health care needs. In 2022, Trilogy helped more than 3,800 individuals achieve their mental health goals. 

“It has been one of my greatest joys to see outreach move from ideation to fruition, watching the delight on our staff’s faces as they realised the impact of this product, talking to other providers and seeing the hope for a real solution,” said Amanda.

“The collaboration we’ve had with Eleos Health is remarkable and uncommon in behavioural health. As part of the Eleos Customer Advisory Board, I can be a part of the positive change I’ve dedicated my career to achieving. We’ve already made huge strides forward with the release of Eleos Outreach, and that’s just the beginning of the great things I know we’ll do together.” 

Launched in 2022, the Eleos Customer Advisory Board gathers insights, feedback, and recommendations from top leaders in the field. This guidance ensures Eleos builds needed augmented intelligence offerings with immediate and long-term impacts. When adding new board members, Eleos seeks those with diverse perspectives, strong leadership qualities, and a passion for improving mental health care. As the board grows, it also gets stronger, making ideas about improving community behavioural health care into reality. 

The Eleos Health Customer Advisory Board now comprises Hattie Tracy, president and CEO of Coleman Services; Dr Dale Klatzker, CEO of Gaudenzia; Susan Blue, president and owner of Community Services Group; and Amanda Rankin, COO of Trilogy.

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